Terms of service

Last Updated: 02/08/2026

Welcome to Veloura ("we," "us," "our," or "Veloura"). These Terms of Service ("Terms") govern your access to and use of our website located at velourise.com, and the purchase of any skincare, makeup, or beauty-related products sold through it (collectively, the "Services"). By accessing the Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to purchase on this Site. By using the Site, you represent that you meet this requirement.

2. Products and Descriptions

We strive to display product colours, descriptions, and images as accurately as possible. However, we do not guarantee that your device's display of colours will be accurate, and product packaging or formulation may vary slightly from images shown due to manufacturer updates.

Veloura operates on a dropshipping model. This means products are shipped directly from third-party suppliers and manufacturers rather than from a Veloura-owned warehouse. As a result:

  • Product availability is subject to change without notice.
  • Slight variations in packaging may occur between what is pictured and what is received, without affecting the product itself.
  • We reserve the right to limit quantities, discontinue products, or refuse any order at our discretion.

3. No Medical or Professional Advice

Products sold on this Site are cosmetic in nature and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Any information provided on the Site, including product descriptions, blog content, or marketing materials, is for general informational purposes only and should not be treated as medical, dermatological, or professional advice.

We strongly recommend that you:

  • Review the full ingredient list before use, particularly if you have allergies or sensitive skin.
  • Perform a patch test before first use of any new product.
  • Consult a licensed physician or dermatologist before using any product if you are pregnant, nursing, have a pre-existing skin condition, or are taking medication.

Veloura is not liable for allergic reactions, skin irritation, or other adverse effects resulting from product use.

4. Orders, Pricing, and Payment

  • All prices are listed in [Insert Currency] and are subject to change without notice.
  • We reserve the right to refuse or cancel any order for reasons including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.
  • Payment is processed securely through third-party payment providers (e.g., [Insert Payment Processors, such as Stripe/PayPal/Shopify Payments]). Veloura does not store your full payment card details.

5. Shipping and Delivery

Because Veloura uses a dropshipping fulfilment model, orders are shipped directly from our suppliers, which may be located internationally. As a result:

  • Estimated delivery times are typically [Insert Range, e.g., 7–21 business days], though actual delivery times may vary due to customs processing, supplier location, or courier delays.
  • Shipping costs, if applicable, will be calculated and displayed at checkout.
  • Veloura is not responsible for delays caused by customs authorities, carriers, incorrect shipping information provided by the customer, or events beyond our reasonable control.
  • Risk of loss and title for items pass to you upon our delivery to the carrier.

6. Returns, Refunds, and Cancellations

Please refer to our separate Returns & Refund Policy [Insert Link] for full details. In general:

  • Due to the nature of cosmetic and skincare products, opened or used items may not be eligible for return for hygiene and safety reasons, except where required by applicable law or in the case of a defective or incorrect item.
  • Refund or replacement requests must typically be submitted within [Insert Number] days of delivery, accompanied by proof of purchase.
  • Orders may be cancelled or amended only before they have been processed for shipment by our supplier.

7. Intellectual Property

All content on the Site — including the Veloura name, logo, graphics, product photography, and written content — is the property of Veloura or its licensors and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or create derivative works from this content without our prior written consent.

8. User Conduct

You agree not to:

  • Use the Site for any unlawful purpose.
  • Attempt to gain unauthorised access to our systems or another user's account.
  • Post or transmit any harmful code, spam, or fraudulent content through any Site feature (e.g., reviews, comments).
  • Misrepresent your identity or affiliation with any person or entity.

9. Third-Party Links and Services

The Site may contain links to third-party websites or services (e.g., social media, payment processors, shipping trackers) that are not owned or controlled by Veloura. We are not responsible for the content, policies, or practices of any third-party sites.

10. Limitation of Liability

To the fullest extent permitted by law, Veloura and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill, arising from your use of the Site or products purchased through it. Our total liability for any claim arising from these Terms or your purchase shall not exceed the amount you paid for the product(s) giving rise to the claim.

11. Indemnification

You agree to indemnify and hold harmless Veloura, its owners, and affiliates from any claims, damages, losses, or expenses (including legal fees) arising from your breach of these Terms or misuse of the Site.

12. Disclaimer of Warranties

The Site and all products are provided on an "as is" and "as available" basis. Veloura makes no warranties, express or implied, regarding the accuracy, reliability, or suitability of any product for a particular purpose, except as required by applicable consumer protection law.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert State/Country], without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved in the courts located in [Insert Jurisdiction].

14. Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Site after changes are posted constitutes acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please get in touch with us at:

Veloura Email: [Insert Contact Email] 
Veloura
lenasworkshop17@gmail.com
19 Vanguard Circle, Brooklands, Milton Keynes, MK10 7JG, United Kingdom
+44 07733517039
[INSERT BUSINESS REGISTRATION NUMBER]
[INSERT VAT NUMBER]