Returns & Refunds

What is your return policy? We want you to love your Veloura products. If you're not satisfied, you may request a return or exchange within [X] days of delivery, provided the item is unused and in its original packaging. (Update this with your exact policy.)

How do I start a return? Contact our support team with your order number and reason for return, and we'll walk you through the next steps.

When will I get my refund? Once your return is received and inspected, refunds are typically processed within 5–10 business days to your original payment method.

What if I received a damaged or incorrect item? We're sorry for the inconvenience! Please contact us within 48 hours of delivery with photos of the item, and we'll arrange a replacement or refund at no extra cost to you.