Last Updated: 02/08/2026

Veloura ("we," "us," "our," or "Veloura") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit velourise.com or make a purchase from us.

By using the Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

a) Information You Provide Directly

  • Name, email address, phone number
  • Shipping and billing address
  • Payment information (processed securely by third-party payment processors — see Section 4)
  • Order history and customer service correspondence
  • Account login details, if you create an account
  • Any information you submit through contact forms, reviews, or newsletter sign-ups

b) Information Collected Automatically

  • IP address, browser type, and device information
  • Pages visited, time spent on Site, and referring/exit pages
  • Cookies and similar tracking technologies (see Section 5)

c) Information from Third Parties

  • Order and shipment tracking data shared by our suppliers and shipping carriers
  • Information from social media platforms if you interact with our Site through them (e.g., Facebook/Instagram login or ads)

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your orders, including sharing necessary shipping details with our third-party suppliers and carriers
  • Communicate with you about your order, account, or customer service inquiries
  • Send marketing communications, promotions, and newsletters (where you have opted in)
  • Improve our Site, products, and customer experience
  • Detect and prevent fraud, abuse, or security incidents
  • Comply with legal obligations

3. Dropshipping and Data Sharing with Suppliers

Because Veloura fulfils orders through third-party suppliers, we share the minimum necessary information — typically your name, shipping address, and order details — with our fulfilment partners so they can ship your order directly to you. These suppliers are contractually or contextually expected to use this information solely for order fulfilment purposes. We do not sell your personal information to suppliers or any other third party.

4. Third-Party Service Providers

We work with trusted third-party companies to operate our business, including:

  • Payment processors (e.g., Stripe, PayPal, Shopify Payments) to securely handle transactions. We do not store your full card details on our servers.
  • E-commerce platform providers (e.g., Shopify) to host our Site and manage orders.
  • Shipping and fulfilment partners to deliver your products.
  • Analytics providers (e.g., Google Analytics, Meta Pixel) to understand Site usage and improve marketing effectiveness.
  • Email marketing platforms (e.g., Klaviyo, Mailchimp) to send order updates and promotional content.

Each of these providers has its own privacy practices, and we encourage you to review their policies.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep items in your cart between visits
  • Remember your preferences
  • Analyse traffic and Site performance
  • Deliver targeted advertising (e.g., retargeting ads on Facebook/Instagram/Google)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain Site functionality, such as your shopping cart.

6. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Request correction or deletion of your personal information
  • Object to or restrict certain processing of your data
  • Withdraw consent for marketing communications at any time (e.g., via the "unsubscribe" link in emails)
  • Request a copy of your data in a portable format

For EU/UK residents (GDPR): You have rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority.

For California residents (CCPA/CPRA): You have the right to know what personal information is collected, to request deletion, and to opt out of the "sale" or "sharing" of personal information (Veloura does not sell personal information for monetary compensation).

To exercise any of these rights, contact us at [Insert Contact Email].

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order fulfilment, legal, accounting, or reporting requirements, after which it will be securely deleted or anonymised.

8. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

As Veloura works with suppliers and service providers that may be located outside your country of residence, your personal information may be transferred to, stored, and processed in countries with different data protection laws than your own.

10. Children's Privacy

Our Site is not directed at individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised "Last Updated" date.

12. Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please get in touch with us at: 

Veloura Email: [Insert Contact Email]